Refund Policy

Welcome to Revolu-Sun, where we are committed to providing an exceptional experience to our customers. Our refund policy aims to ensure satisfaction while establishing clear and fair guidelines.

1. Conditions of eligibility for Reimbursement:

1.1. Refund: In principle, no refund is possible once access to the service has been obtained, since the rights are engaged for access. Only a case of force majeure will allow a partial refund in proportion to the time elapsed since membership. Access is validated as soon as the customer is accepted and receives the necessary information.

In accordance with article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to:

• The provision of services fully performed before the end of the withdrawal period, if the execution has begun after the express agreement of the customer and express waiver of his right of withdrawal.
• The supply of digital content not supplied on a tangible medium, if the execution has begun after the express agreement of the customer and express waiver of his right of withdrawal.

2. Refund Request Procedure:

2.1. Request Deadline: Refund requests must be submitted within 30 days of the original purchase date.

2.2. Submission of the Request: Refund requests must be sent in writing to our customer service at the email address specified for this purpose. The request must include the details of the transaction, such as the date of purchase, the amount paid and the reason for the inability to access the service.

3. Processing of Refund Requests:

3.1. Eligibility Verification: Each application will be reviewed to determine its eligibility based on the conditions set forth in this policy.

3.2. Communication with the Customer: Once the request has been reviewed, the customer will be informed of the decision by email. If the request is approved, the refund will be processed as soon as possible.

4. Refund:

4.1. Refund Method: Refunds will be made using the original payment method used by the customer to purchase the service.

4.2. Exclusion of Fees: Initial transaction or processing fees will not be refunded.

5. Changes to the Policy:

Revolu-Sun reserves the right to modify this refund policy at any time. Customers will be notified of any changes through our website or by email.

By accepting access to Revolu-Sun, each customer acknowledges having read, understood and accepted the terms of this refund policy. We are committed to providing quality service and treating our customers fairly.

Contact: Contact@revolu-sun.com